Services

Warranty Information

One Year Warranty for all products we sell
During these warranty periods, Falcon-Atlantic will repair or replace non-functioning product. Falcon-Atlantic will pay for return shipping costs of all qualifying network hardware during this warranty period.
Product must be returned in original packaging with all accessories and in the same physical condition in which it arrived to you.

Warranty Exclusions & Limitations
Exclusions apply to the one year warranty from Falcon-Atlantic. These exclusions include, but are not limited to:
Acts of God: Flooding, fires, tornadoes, hurricanes, or other natural disasters
Electrical instances: Such as power surges, improper voltage, or lightning
Improper product modifications: Including alterations, upgrades, downgrades, configuration changes
Mishandling or mistreatment, lack of sufficient maintenance, and improper installations
Physical damage: Items damaged in transit must be returned within 14 days of approved RMA.

Restocking Fee for Fully Functional Hardware – Limited to 30 days from date of purchase
Customers who wish to return any working and functional network equipment (i.e. wrong equipment ordered) must first request authorization to return the item. These returns are subject to a 20% restocking fee. Restocking percentage will be based on the original cost of the equipment as stated in the purchase order. Customer will be responsible for the cost of shipping the return. Product must be returned in original packaging with all accessories and in the same physical condition in which it arrived to you.

Additional Information
Purchase Orders do not include shipping and handling. Freight costs will be determined by the delivery method agreed upon by the Falcon-Atlantic Sales Team Member and you.
Equipment approved under an RMA must be received by Falcon-Atlantic Systems within 14-days of issuance of the RMA, or the RMA will be voided and any credit granted rescinded.

Have questions about our warranty?
Send us an email or give us a call, we'd be happy to answer them!
You can email us at info@falcon-atlantic.net , call +1-941-323-957, or send us a message through the messanger.